BarberOne – Terms of Service

Launchpad HQ Limited trading as "BarberOne"

Last updated: 10/12/2025

1. Who we are and how these Terms work

1.1. These Terms of Service (“Terms”) set out the basis on which Launchpad HQ Limited, a company registered in England and Wales with company number 16149065, whose registered office is at 85 Great Portland Street, London, W1W 7LT, trading as “BarberOne” (“BarberOne”, “we”, “us”, “our”) provides its services to you.

1.2. “You” or “Customer” means the barbershop or other service business entering into an agreement with BarberOne for the Services (as defined below). If you accept these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

1.3. By:

signing an order form or proposal that references these Terms,
clicking “I accept” (or similar) online, or
using the Services,

you agree to be bound by these Terms.

1.4. If you do not agree to these Terms, you must not use the Services.

2. Definitions

In these Terms:

“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with a party.
“Authorised Users” means your employees, contractors or staff permitted to access the Services under your account.
“Customer Data” means personal and non-personal data relating to your end-customers (e.g. clients of your barbershop), including names, contact details, visits, loyalty status and marketing preferences, which is submitted to or collected by the Services on your behalf.
“Documentation” means any user guides, onboarding wizards, videos or instructions we provide.
“Order Form” means any online checkout, proposal or signed document describing your subscription plan, fees and specific Services.
“Services” means the BarberOne platform and done-for-you system, including websites/landing pages, loyalty and wallet passes, SMS/email automations, analytics dashboards and related support, as more fully described in the applicable Order Form and Documentation.
“Subscription Term” means the period identified in your Order Form during which you are entitled to use the Services.

3. Scope of the Services

3.1. Subject to payment of the applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable licence to access and use the Services for your internal business purposes during the Subscription Term, in accordance with these Terms and the Documentation.

3.2. The Services may include configuration, set-up and ongoing optimisation work performed by BarberOne as part of a done-for-you package. Any such work is included only to the extent set out in the Order Form.

3.3. We may use third-party providers (e.g. hosting, CRM, email/SMS gateways, wallet/loyalty platforms, analytics and automation tools) to deliver parts of the Services. We remain responsible for our obligations under these Terms when doing so.

4. Your responsibilities

4.1. Account and access. You are responsible for:

maintaining the confidentiality of your login details, and
all activities occurring under your account (including by Authorised Users).

4.2. Legal compliance (marketing & data). You are solely responsible for:

ensuring that your use of the Services complies with all applicable laws and regulations (including local consumer, advertising and barbershop regulations); and
ensuring that your collection and use of personal data for marketing (including email and SMS) complies with UK GDPR, any applicable EU GDPR and the Privacy and Electronic Communications Regulations 2003 (PECR) or equivalent local rules.

This includes obtaining and recording any necessary consents, or relying on another lawful basis where appropriate.

4.3. Controller responsibilities for Customer Data. For Customer Data (barber clients and prospects), you are the data controller and BarberOne acts as your data processor. You are responsible for:

determining the purposes and means of processing Customer Data;
providing appropriate privacy information and notices to your customers; and
responding to data-subject requests relating to Customer Data.

4.4. Content accuracy. You are responsible for:

the accuracy and lawfulness of any text, pricing, promotions, offers and images you supply to us or upload; and
ensuring that your offers, coupons, rewards and loyalty structures comply with any consumer-protection and advertising standards in your jurisdiction.

4.5. Hardware and connectivity. You are responsible for internet access, devices, browsers and systems required to use the Services.

5. Our responsibilities

5.1. We will provide the Services with reasonable skill and care and in accordance with these Terms and applicable law.

5.2. We will implement appropriate technical and organisational measures to protect personal data we process on your behalf, as required by UK GDPR and any applicable EU GDPR.

5.3. We do not guarantee that the Services will be uninterrupted or error-free, but we will use reasonable efforts to minimise disruptions and resolve material issues promptly.

6. Fees and payment

6.1. Subscription fees. You agree to pay the subscription and set-up fees set out in the applicable Order Form. Unless stated otherwise:

fees are per location (shop) and per month;
fees are payable in advance;
all fees are non-refundable, except where required by law.

6.2. Ad spend. Unless stated otherwise in writing:

you remain responsible for all media and advertising spend; and
where we manage ad accounts on your behalf, you authorise us to configure and optimise campaigns within agreed budgets.

6.3. Taxes. Fees are exclusive of VAT and any other applicable taxes, which you shall pay in addition.

6.4. Late payment. If you fail to pay any amount due, we may:

charge interest at the statutory rate; and/or
suspend access to the Services until all overdue amounts are paid.

7. Intellectual property

7.1. Our IP. All intellectual property rights in the Services, the BarberOne brand, templates, automations, software, Documentation and any improvements or derivatives are and remain owned by Launchpad HQ Limited (trading as BarberOne) or its licensors.

7.2. Your IP. You retain all rights in:

your logos, brand assets, images and content supplied by you; and
any original content (e.g. photos, videos) created in your barbershop by or for you.

You grant BarberOne a non-exclusive, worldwide, royalty-free licence to use such content solely for providing the Services and (on an anonymised or aggregated basis) for case studies, analytics and product improvement.

7.3. You must not:

copy, modify, decompile or reverse-engineer the Services (except to the extent such restrictions are prohibited by law);
remove or obscure any proprietary notices; or
use the Services to build a competing product.

8. Data protection and data processing

8.1. Roles.

For Customer Data, you are the controller and BarberOne is the processor.
For data about you as a client (e.g. your contact details, billing and usage), BarberOne acts as controller; this is covered by our Privacy Policy.

8.2. Processor obligations. BarberOne shall:

process Customer Data only on your documented instructions;
maintain the confidentiality of Customer Data;
implement appropriate security measures;
assist you (where reasonably possible) in responding to data-subject requests and in meeting your UK GDPR obligations to the extent they relate to the Services;
notify you without undue delay of any personal data breach affecting Customer Data; and
delete or return Customer Data at the end of the engagement, subject to any legal retention requirements.

8.3. Data Processing Agreement. These Terms incorporate a data processing arrangement consistent with Article 28 UK/EU GDPR. If your organisation requires a separate DPA, we may agree one, provided it is substantially aligned with this clause.

9. Acceptable use

You and your Authorised Users must not use the Services:

for unlawful or fraudulent purposes;
to send spam or unsolicited marketing in breach of UK GDPR/PECR or other local rules;
to upload or transmit any harmful code;
to infringe the rights (including IP and privacy rights) of any third party; or
to attempt to gain unauthorised access to the Services or related systems.

We may suspend or restrict your access if we reasonably believe you are breaching this clause.

10. Confidentiality

10.1. Each party may access confidential information of the other in connection with the Services.

10.2. Each party agrees to:

keep such information strictly confidential; and
use it only for the purposes of performing its obligations under these Terms.

10.3. Confidential information does not include information that:

is or becomes public other than through breach;
was lawfully known to the receiving party before disclosure;
is independently developed without use of the other party’s information; or
is required to be disclosed by law or regulatory authority.

11. Warranties and disclaimers

11.1. We warrant that we will provide the Services with reasonable skill and care.

11.2. Except as expressly stated in these Terms, the Services are provided on an “as is” and “as available” basis, and we exclude all warranties, representations and conditions (express or implied) to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

11.3. We do not warrant that:

the Services will meet all of your specific business goals or revenue targets;
your advertising campaigns will achieve a particular cost per lead or return; or
the Services will be free from interruptions or errors at all times.

12. Limitation of liability

12.1. Nothing in these Terms excludes or limits liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
any other liability that cannot be excluded under applicable law.

12.2. Subject to clause 12.1, BarberOne shall not be liable for:

loss of profits, revenue or business;
loss of anticipated savings;
loss of or damage to goodwill;
loss or corruption of data; or
any indirect or consequential loss,